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Are You Losing Sales Because Of Your Email Link?
Copyright ' 2004 Steve Shaw
I don't know about you, but I get dozens of emails daily with completely blank subject lines. The vast majority contain viruses or spam messages, and due to an overloaded inbox and the impracticality of going through each message individually, I tend to delete these suspects automatically en masse, in the same way that I delete other messages containing subject lines that scream spam.
This practice has in the past cost me sales as occasionally I missed important messages from prospects. If a prospect was taking the time to email me, they were likely to be very interested in purchasing the software - the last thing I wanted to do was miss their message when it arrived. Not only did I miss a possible initial sale, it also left them with a bad impression and they would be likely to steer clear of my products in the future.
Also, existing customers would sometimes send me emails with a blank subject line requesting support - the consequent lack of response at my end because of the blank subject line could lead to requests for refunds that could have been avoided had I seen their email and responded in my usual way. This also led to the loss of potential future sales of other products that they might have otherwise been interested in.
All in all, important missed emails like this can be very costly.
I have therefore since implemented a very simple strategy on my web site to reduce this risk, and help to ensure that these important messages reach me and actually get opened and responded to in my usual quick way.
It involves a simple adjustment of HTML that takes just seconds.
After looking around several other web sites marketing products and services, it's likely that they could benefit from the same easy-to-implement strategy.
Here is what I used to have in place.
On my web site, I include an email address where prospects and customers can reach me. It's a clickable email address, i.e. when the email address link is clicked, it opens an empty email ready to send to me - to achieve this, the anchor tag previously contained the following HTML:
href="mailto:support@popupmaster.com"
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